Deano’s Pet Food & Accessories Delivery Information
All goods despatched from within the UK
We use a number of delivery services best suited to the items ordered and your postal area.
Delivery costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order. You will then have an opportunity to either proceed with your order and pay the additional charges quoted, or cancel the order and receive a full refund.
Delivery charges are calculated and shown in your shopping cart before you place your order.
All Deanos Dog, Cat, Rabbit, Pond Fish and Ferret Food is sent via DPD 48 hour delivery, (Except Treats) fully tracked and usually with a 1 hour time slot. Please ensure you carefully enter your mobile telephone number and e-mail address at checkout, as these are used not only to communicate with you, should there be any problems with your order, but also to inform you of your delivery schedule
If you wish to leave specific delivery instructions, such as leaving your delivery in a safe place, should you not be in, please enter this information with your order at checkout, and we will pass the information onto the delivery service. However, we cannot guarantee they will comply, as all couriers are different, and some insist on a signature. With DPD, you can download their app on your smartphone, and state your preferred safe place.
ALL other items (such as Treats/chews/accessories/Grooming products) are sent via Royal Mail or My Hermes
The following information sets out our current delivery/shipping charges for our products:
England, Wales and Southern Scotland
FREE delivery on orders of £20.00 or more. Orders that are less than £20.00 will have a delivery charge of £3.99 charged to their order.
Additional delivery Charges
(This a surcharge levied by the couriers and beyond our control) This is is re-delivery is required
Zone C: The following areas have a delivery surcharge of £8.99
AB 30 to 38 – Aberdeen/Highlands
AB 44 to 56 – Aberdeen/Highlands
BT – Northern Ireland
FK17 to 21 – Northern Highlands
G83 – Glasgow
GY – Guernsey
Hs – Northern Highlands/Oban
IM – Isle of Man
IV – Northern Highlands
JE – jersey
KA 27 to 28 – Arran/Oban
KW – Highlands/Orkney/Shetlands
PA 20 to 99 – Northern Highlands/Oban
TR21 to 25 – Isles of Scilly
ZE – Orkney/Shetland
Southern Ireland has a delivery surcharge of £8.99
For all returns/exchange information and general terms and conditions, please see our Terms and Conditions page